If that’s the case, you may need to use the NHS to carry out your treatment. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. You can also manage your membership, view your documents or start a new claim online. Healthcare. Once we’ve received the invoice for your treatment we’ll reduce the amount we pay the hospital or specialist by the amount of your excess. Take a look at some of the most common reasons why we can’t pay a claim. We’ll give you a pre-approval number, which you’ll need to take to your appointment, along with your customer number. We also recommend you keep a copy for your own records. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. Log in or register to access your online account Manage your plan, make a claim or ask us a question quickly and securely, 24/7. Send this claim form together with supporting material to Medical Department, AXA Insurance, PO BOX 32505, Dubai, UAE or AXA Insurance, P.O. Take a look at some of the most common reasons why we can’t authorise a claim. Whether you need to make a claim or you’ve just got a question, we want to direct you to the department that can help you. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. As an AXA Health member, you can access the world’s largest social network for health. AXA Business Insurance is designed to keep your business running, whatever lies ahead. If you need some support with your recovery, our Health at Hand experts are on hand day and night to support you. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. If your GP has assessed your condition and wants to refer you to see a specialist – that’s when your private medical insurance steps in. Quick online reimbursement of claims you may have paid. AXA travel insurance covers the cost of medical emergencies, trip cancellation, lost baggage and provides many other benefits which leave you free to relax and enjoy your vacation. Give them a call day or night on 0800 003 004. We fulfill our promise to provide your benefits at the time that you need it most. 0800 454 080. Our health and wellbeing centres offer you and your family helpful information about medical conditions and illnesses as well as lots of tips to inspire and support you to make better decisions around your lifestyle and wellbeing. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. Claim Procedure Submit your claims online for faster processing or download our editable PDF form. International health insurance for students, Virtual Doctor frequently asked questions, Consultations available over phone or video call. Should you need to use this service, simply call our Emergency Assistance Centre on: +44 (0) 1892 513 999.*. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Email: cs@axa.com.hk. We aim to pay you back quickly. Access to the Virtual Doctor from AXA service is available for all Large Corporate groups who have not chosen the upgrade, until 30 September 2020. Get a quote today! Healthcare. We also understand that a fast decision is important for you. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. This quick guide answers some of the key questions about the pregnancy and childbirth cover on our prestige and prestige plus policies. This AXA Website Uses Cookies. We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. Private health insurance gives you fast access to eligible health treatment when you need it. It’s easy to register and book an appointment. Once your claim has been processed, we’ll send you a Benefit Statement to let you know what’s been paid. In our members' area, you'll find all the information you need about your international health insurance. Find an international health insurance plan for wherever life takes you. on 800 70 292 or: SUBMIT A CLAIM Car Call AXA Car claims. From seeing a specialist for prompt diagnosis to having a comfortable private hospital stay, AXA Health are there to look after your health and wellbeing. If you've chosen to deal with us online, you can log in to your member account to find details of your claims. International health insurance takes the guesswork out of healthcare costs with a predictable monthly bill. If you’ve already paid for your appointments or treatment, simply send us the invoices and receipts along with any additional information if we’ve requested it, and leave the rest to us. You can find your customer number on your membership card. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them. 24/7 support from a dedicated team of multilingual customer service professionals. Claims specialist will review and assess. During this difficult time, our Financial Advisors and AXA Representatives are always ready to help you. If you continue, we'll assume you are happy for your web browser to … Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. Being covered with AXA Smart Health provides you with: Easy access to treatment and direct settlement from over 3,000 providers around the UAE and over 800,000 providers globally. Car. We normally settle any bills directly with the specialist or hospital where you’ve had your treatment. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more … Private health insurance gives you access to eligible health treatment when you need it. As an AXA Health member, you can access the world’s largest social network for health. Change Login/Email. Your medical provider may ask for this in order to send invoices to us for payment. 24/7 support from a dedicated team of multilingual customer service professionals. Fill out, securely sign, print or email your PB40917 Dental Claim Form (5444) - AXA PPP healthcare instantly with SignNow. Send this claim form together with supporting material to Medical Department, AXA Insurance, PO BOX 32505, Dubai, UAE or AXA Insurance, P.O. on 800 70 292 or: SUBMIT A CLAIM Home Call AXA Home claims. AXA Singapore is one of the world's leading insurance companies. ... To retrieve your claim details, simply enter the claim reference number you have received from AXA. Ask your GP for an ‘open referral’. We use cookies to give you the best possible online experience. The most important thing is for you to take time to recover and get well soon. If you need further treatment, let us know and we’ll check your cover. If you find yourself in an emergency and need immediate in-patient treatment that’s not available locally, we’ll organise for you to be evacuated to the nearest medical facility, where you can access the care you need. Questions? If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. Make sure you keep hold of the itemised invoice and receipts to send to us – we can pay you back for eligible treatment you’ve paid for. Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. Have a look at this GP referral factsheet to learn more about the referral process. Health. Call 800 AXA (292) Sun - Wed: 8am - 8pm Sat & Thu: 8am - 5pm Contact us AXA Branches. If your treatment is not covered for any reason, we’ll let you know. Whether or not you’re making a claim you can simply log in to Member Online to get started. When we receive an invoice for your treatment we’ll reduce the amount we’ll pay by your excess. If you're an AXA member, you'll have access to unlimited phone and video consultations with experienced, qualified doctors 24/7. Contact for InternationalExclusive Telephone: (852) 2867 8686 Email: healthcare@axa.com.hk. If you're an AXA member, you'll have access to unlimited phone and video consultations with experienced, qualified doctors 24/7.1 There’s no need to pay your excess if you have one, or make a claim for a virtual doctor consultation, unless further treatment is needed. We can pay you back by cheque, or directly into your bank account – whichever you prefer. If you’d like payment to your bank account, you’ll just need to update your payment preference and bank account details in your online account. French insurer expects to pay out €1.5bn in Covid-related claims. Mail: Customer Service Centre, Suite 2001, 20/F, Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong. Claim reimbursement. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. How long will my claim take? Axa to focus on health as it sets out latest strategy. When you call us to make a claim we’ll tell you whether there’s an excess on your plan. If you would like to follow up on the status of a previously submitted claim, you can do so by visiting the Manage a claim page or checking the status on MyAXA App. The claim form has to be stamped and signed by the treating practitioner and by you. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. Your private healthcare insurance kicks in once a GP has referred you on for specialist care after they’ve evaluated your symptoms, carried out any diagnostic tests and you've finished any treatment they’ve prescribed. AXA Health offer a range of health insurance policies for individuals and businesses: Get an instant quote online now. Whether or not you’re making a claim you can simply log in to Member Online to get started. Axa to focus on health as it sets out latest strategy. We use cookies to give you the best possible online experience. Private health insurance gives you fast access to eligible health treatment when you need it. You won’t need to find this online – we’ll send you whatever we need. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. We'll email you whenever you need to do anything, or if there's an update for you to look at. 1 There’s no need to pay your excess if you have one, or make a claim for a virtual doctor consultation, unless further treatment is needed. If you need a doctor, use this provider search tool and search our global AXA Select medical network of preferred hospitals and clinics, so you can get the treatment you need, when you need it. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. If you have any questions about what you’re covered for or how to make a claim for your pregnancy costs, we’re here to offer a helping hand. If you’re feeling unwell, book an appointment to see your GP. Our Claims Promise. If you continue, we'll assume you are happy for your web browser to … ... Nearly 80% of claims are paid within 48 hours, as long as we have all the information we need. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. It’s easy to register and book an appointment. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays) Claims You can contact Customer Service and start a claim by accessing Member Online and visiting the secure Inbox. ... Family Health Insurance. If you have a medical concern, visit your doctor or speak to an independent online doctor, using our Virtual Doctor service. As long it's covered by your plan, you'll be good to go. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. Claim reimbursement. International medical insurance to suit you We offer five levels of cover to help you find the right international private medical insurance, based on your needs and budget. Click here for details. AXA Health offer a range of health insurance policies for individuals and businesses: Get an instant quote online now. Email: employee.benefits@axa.com.hk. When you’re feeling better, we’ll get you back home safe and sound. Available for PC, iOS and Android. We’ll check that you’re covered and answer any questions you may have. If you’re experiencing muscle or joint pain, you don’t need to go to a GP first. If for any reason AXA requires further information to process your claim… Get And Sign Axa Ppp Claim Form 2011-2020 Make sure you sign the claim form. If you use a specialist that isn't recognised under your plan, you'll need to pay for all of their costs yourself. AXA - Global Healthcare provide global health insurance to expats, businesses, students and more. *Lines are open 24 hours a day, seven days a week. Invoices should be attached with receipts/ paid stamps. This can help you find your nearest health provider, based on your location or by the type of treatment you need. If you want to know more, have a read of this factsheet. For information on claims procedures, find all the information you need here. How to declare your claim. AXA can ensure your peace of mind, no matter where in the world you travel. You’ll only have to pay your excess once in each membership year and not if you have more treatment throughout the year. We use cookies to give you the best possible online experience. ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Log in or register to access your online account Manage your plan, make a claim or ask us a question quickly and securely, 24/7. The company expects to pay out €1.5bn in Covid-related claims. Making claims has just become simple and easy with AXA Hong Kong, choose the way you want to claim on your employee benefits, medical expenses, critical … Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. To submit a claim, please enter your policy details below and confirm how you would like to receive your claim reference number. Call our 24/7 AXA LOG hotline to make a panel specialist appointment and request LOG: 6-DIAL-AXA (6-3425-292) FAQs on LOG and Private & Public hospitals - Click Here Download MyAXA to view your AXA Shield medical e-card Our World of Wellbeing hub is full of helpful information from expert expats who understand the challenges and excitement you’ll be facing. 1 • Please refer to your membership handbook, which will confirm the benefit categories and levels under which to … If you would like to submit a new claim, please go to Submit a claim. Thank you for visiting AXA Online Claims. If we’ve pre-approved your claim, we’ll arrange to settle the bill with the medical provider directly. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. Once you’ve had your treatment, we’ll settle the bill for what's covered. If you are on the Premium plan your dentist will also need to sign the claim form. Our promise is to deliver an exceptional claims experience. Claims must be submitted along with supporting documents within 30 days from date of service. Access to the Virtual Doctor from AXA service is available for all Large Corporate groups who have not chosen the upgrade, until 30 September 2020. Call Health at Hand on 0800 003 004. 3 door 1 litre manual car provided whilst your car is being repaired by our approved repairer, or max 14 days for theft or total loss. If you need treatment in an emergency, just make sure you or someone you know gets in touch as soon as possible. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. 2 Subject to availability. The company expects to pay out €1.5bn in Covid-related claims. AXA Active Plus. If you need to book an appointment for a consultation or some treatment, we aim to make it as easy as possible to make a claim – just follow the steps below. View plan types, the benefits and cover by country. With all of our health plans, you have access to your own online account - a simple, secure way to manage your policy, make claims and stay in touch. Step 1/2. Please post all claims information to: AXA – Global Healthcare Customer Service AXA Global Healthcare (UK) Limited Phillips House Crescent Road Tunbridge Wells Kent TN1 2PL United Kingdom *Please submit all claims within six months from the treatment date. Being covered with AXA Smart Health provides you with: Easy access to treatment and direct settlement from over 3,000 providers around the UAE and over 800,000 providers globally. The claim form has to be stamped and signed by the treating practitioner and by you. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. We also understand that a fast decision is important for you. French insurer expects to pay out €1.5bn in Covid-related claims. If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. You can start your claim via your online account or over the phone – you can call us anytime on +44 (0) 1892 503 856*. Send this claim form together with supporting material to Medical Department, AXA Insurance, PO BOX 32505, Dubai, UAE or AXA Insurance, P.O. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. Get a quote online for dental insurance from AXA Health Call us on 0800 171 2055** to talk to one of ours advisors about taking out a dental insurance policy with AXA Health * Terms & conditions apply. Sometimes, we might need some more information about your medical history, so we’ll ask you and your medical practitioner to complete a Medical Information Form. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. Claims must be submitted along with supporting documents within 30 days from date of service. Bharti AXA. Your online account is the easiest way to manage your plan, search healthcare providers, make claims and stay in touch. See our cookie policy for more information on cookies and how to manage them. Claims. Just register using your AXA Health membership number and you’ll be able to see how much of your private medical insurance cover you’ve used, check the conditions, treatments and … If your claim is eligible, we’ll pre-approve it so you can visit your healthcare provider. Claims must be submitted along with supporting documents within 30 days from date of service. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. Health Store. on 800 2921 or: SUBMIT A CLAIM Home Insurance Call AXA Home claims. my HEALTH PORTAL. If you are unsure, please check with your AXA representative. That’s why we’ve teamed up with independent medical experts to provide a full review of your diagnosis and treatment plan, giving you extra reassurance when you need it most. If they are we'll give you an authorisation number to give to your specialist. We may ask for more information from your GP before we can confirm you’re covered, we’ll let you know what information we need as it can vary depending on your condition. Provides innovative insurance solutions for … This AXA Website Uses Cookies. We’ll need to check if specific tests or procedures are covered under your plan. Invoices should be attached with receipts/ paid stamps. 1 Data relates to personal Motor insurance claims for policies underwritten by AXA Insurance UK plc from April 2019 to March 2020 inclusive. Sometimes, when you’ve received an unexpected diagnosis, you’ll want to know that every option has been explored before making any big decisions. on 800 2921 or: SUBMIT A CLAIM Car Call AXA Car claims. If you’d rather, you can pay for your treatment directly to the specialist or clinic. To submit a claim, please enter your policy details below and confirm how you would like to receive your claim reference number. If you want someone to help you understand your diagnosis and treatment, our Health at Hand experts are on hand to support you, day and night. Finding a doctor when you're ill can be tricky, and if you're somewhere unfamiliar, it can add even more uncertainty. If you’d like to find out more about this service and how it could help you, call us on +44 (0) 1892 503 856*. We offer a range of levels of cover and premiums to best suit everyone's specific needs. Call AXA Health claims. You may call your Financial Advisor or Call Us at (+632) 8 5815-AXA or Chat with an AXA Representative to assist you on your Claim. If your GP has named a particular specialist for you to see, give us a call before booking an appointment so we can check you’re covered to see that person. Once you have a specialist referral from your GP, give us a call. When we have all of the information we need, we settle 80% of claims within just 48 hours. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. 1 The Virtual Doctor from AXA service is now available to all individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited). With all of our health plans, you have access to your own online account - a simple, secure way to manage your policy, make claims and stay in touch. That's why it’s important to call us before you go ahead with any private consultations, tests or treatment, so we can let you know in advance if the costs are covered. Call AXA Health claims. Remember me, Travelling abroad? Give us a call and we can see how we may be able to support you when using the NHS for treatment. If you are already a member of AXA Health through your company and have a query about a claim you’ve made, a claim you’d like to make, or a query about your policy, please contact us. Simply download the Virtual Doctor from AXA app on iOS or Android app store, or visit globalcareondemand.com/expats, or call 24/7 on +44 (0) 203 4995 487* to arrange a call back. Before we find you a specialist, we need a few details from you in order to assess your claim. Start a free trial now to save yourself time and money! Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. Business Health Insurance. You can also register a new claim and upload documents to your online account via Member Online if you'd prefer. Try Doctor@Hand, our online GP service that lets you speak to a GP at a time that suits you. Take a look at our Virtual Doctor frequently asked questions to find some answers. 1 The Virtual Doctor from AXA service is now available to all individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited). From seeing a specialist for prompt diagnosis to having a comfortable private hospital stay, AXA Health are there to look after your health and wellbeing. Click here for details. And if you need more treatment or support with your recovery, give us a call on             0800 454 080. From seeing a specialist for diagnosis to having a comfortable private hospital stay, we’re there to look after your health and wellbeing. TH & ID Login ... Krungthai-AXA. Getting the right diagnosis is essential for receiving the right treatment and care for you. Axa Dental Insurance. Remarks: If you disagree with our claim decision, you may submit an appeal to us within 90 days from the notice date of our Claim Settlement Advice or Notification of Claim Decision. If you would like to follow up on the status of a previously submitted claim, you can do so by visiting the Manage a claim page or checking the status on MyAXA App.