An ITCS technician will respond to support requests during regular operating hours. Currently, MFA is required for these ECU systems: 1. Office 365 apps, including ECU email, OneDrive, Teams, OneNote and others 3. If you prefer to use your device's default email app (rather than Outlook Mobile), see these setup instructions: Android email app; iOS; Features and Benefits Conference calls from a VoIP phone are charged the same long distance rate with up to six internal and two external parties to anywhere in the U.S. Video: ECU Passphrase & ITCS Help Desk . Users reset their ECU passphrase using one of the three options. If you are still having problems contact the ECU Helpdesk. Alumni (before 2014) Alumni (after 2014) Email Quick Links. See the related articles to learn more about your ECU email features. Reset Passphrase. Passphrase Maintance (Password Reset) Multi-Factor Authentication. We'll send you instructions for resetting your passphrase. No fees are associated with this service. See the related articles to learn more features. Grade Report Request – Grade reports can only be sent after the end of the term. Available to faculty and … Outlook mobile app. Self Service Maintenance Portal (recommended) The self-service passphrase maintenance portal allows users to: Power off mobile devices or sign out of ECU mobile apps like Outlook mobile. Your ECU email account is part of the Microsoft 365 subscription and integrates with Teams, SharePoint, OneDrive and Office. Alumni log in from the mymail.ecu.edu interface using their student PirateID/passphrase. An ITCS technician will respond to support requests during regular operating hours. If you prefer to use your device's default email app (rather than Outlook Mobile), see these setup instructions. Enter your PirateID and challenge text. Webmail provides access access to all IMAP services on your account, so you can connect to your clients’ email through many devices, such as mobile devices, laptops and desktop email. Mailbox space is 100GB. Email: hdreset@ecu.edu or fax: 252.737.1715, Questions? Note, you can take a picture of the completed form with your cell phone and email it to hdreset@ecu.edu. Online Transcript Request. Conference Calling Cisco IP Phone. Enter your PirateID or Alumni E‑Mail address and the characters you see in the picture below and then click the Next button. ECU Email Resources Activate ECU Pirate ID ECU Email ECU Student Email Login Site ECU Student Email Login: First Time User Set Up. If your question is unrelated to computers or information technology, try a search of the ECU website. Submit this form to request assistance with your student, faculty or staff email account or to request an email account for your department. ECU PirateID Passphrase Reset Request Form Please email this completed form along with a photocopy of a valid photo ID to verify your identity to hdreset@ecu.edu. Banner ID. Enrollment Verification. Set a mobile number for texted activation code. In the past, you were required to complete a reset form and fax, email or present the form in person to receive an activation code. From June 2020 through November 2020, PCI will be contacting ECU alumni via mail, phone and email to request that you update your information and offer you the opportunity to purchase an alumni directory. The Walk-in IT Help Desk assists with passphrase resets, computer drop off/pick up, mobile email setup, poster printing and Opscan test grading. Passphrase Updates While Working Remotely. You have also been assigned a unique “ECU ID” that identifies you as a student at East Carolina University. Enter the email address you used while registering in @cal. Power off mobile devices or sign out of ECU mobile apps like Outlook mobile. To access your piratemail account via the web, ECU Webmail is used and this email is used to enter your full email address and passphrase. Users must change (reset) their passphrase every 90 days. We will contact you with your default passphrase via phone or email. Reset Your Passphrase Option 1. Alumni keep the same 1TB OneDrive cloud storage folder, so there's no need to move stored documents. Immediately update the passphrase for mobile apps* or sign in, if prompted. East Carolina University Information Technology and Computing Services 209 Cotanche Street Greenville, NC 27858 252-328-9866 | Contact Us The Outlook mail client is part of the Office download for Mac or PC through your ECU Microsoft 365 subscription. Do not respond to these messages, delete them. If sending to a fax server line, you may receive a busy signal. Click the Set Passphrase icon and type the new passphrase. 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