Managed customer requirements to better understand and evaluate their needs resulting in renewed and expanded customer contracts. Oversees lead tracking software and Sugar CRM technology, and improved use, which has eliminated manual tracking of lead progression. Responded to customer inquiries in a timely manner, provided required training to assigned customers, and proactively interfaced with managed account customers and documented customer activities in order to prepare reports for senior management. Relationship Manager resume 4 On this page you will find a link to a professionally designed template that can be used to create an interview winning CV or resume. Linked products and services to address customers' business needs, Advisor for energy efficiency, demand response, and self-generation programs, Resolved customer inquiries related to service reliability, power quality, rates, metering, contracts, billing, and other customer service issues, Established effective relationships within PG&E to help facilitate solutions to increase customer satisfaction, Represented PG&E at local customer education events, Presented energy saving program information to commercial customers at PG&E workshops. Served as a liaison to administrative areas within the bank, working with Litigation, Mediation, and Bankruptcy attorneys to convey information on a timely review. Assisted peers with their caseload to ensure that work was completed daily. Customer Relationship Manager Resume Examples. Member of management team for Sprint Customer Finance Services, an escalation department of 175 people dedicated to resolving the most difficult customer concerns regarding payments, technical issues, fraud, contracts, and executive level complaints. ), Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues, Work closely with technical support to understand the breadth and limitations of the client product solutions, Facilitate timely communication with HE Sales, Account Managers and the NTS Sales teams regarding client related issues, Assist in the coordination of sales and product revisions to existing clients, Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment, Demonstrated success in using and teaching directive selling, including team, cross- and online selling, Bilingual in English and Spanish (reading, writing and speaking), Assist in developing and implementing a relationship selling strategy to drive results in key focus areas, Maintaining up-to-date records of customer contact (customer meeting notes) and recording development activity, Supervise on-the-floor training programs and direct ongoing improvements, Generating opportunities for incremental Annualized Premium Equivalent (APE) from existing customers, Solve issues related to shipping and pricing verifications, Excellent word and PowerPoint skills plus a good working knowledge of Excel, Good problem solving skills, able to grasp problems quickly and draw informed conclusions, Ability to focus on the stated problem and synthesize information and knowledge to achieve a solution, High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team, Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers, Flexible, willing and able to cope with change with the ability to work under pressure, Commercially minded, a good negotiator and strong influencing skills, Proven ability to manage multiple projects at a time while paying strict attention to detail, High attention to detail and an ability to work well under pressure, Strong interpersonal skills and ability to work well independently or within a team environment, Must have the ability to establish and cultivate long term relationships with the customers, Must have the ability to guide customers through the retention and/or liquidation process and navigate on their behalf, Must be sensitive to the nature of a distressed customer situation and show dignity and respect, especially during a homeowner transition, Minimum 1 year Default Mortgage Servicing Experience Preferred, Demonstrated past success as a loss mitigation negotiator or late stage collector, Ability to build internal relationships and work closely with a team to facilitate loss mitigation options for customers, Partner with the store and department managers to ensure integration of relationship selling, Increase store volume by maximizing customer loyalty through new and established relationships, Connect customers to stylists and other salespeople and facilitate customer relationship growth, Track customer connections by maintaining ongoing connection lists and transition customers when salespeople leave the Company, Execute appointment-based events and track results, Educate employees on Nordstrom RewardsTM benefits, Represent Nordstrom in the community and strive to make Nordstrom the hometown store of choice, Be a fashion role model and create fashion awareness in the store by teaching personal stylists and salespeople to act as fashion and product knowledge experts for the customer, Track record of successful results, for example, strong productivity, department percent of increase, etc, Excellent organizational skills and a proven leader in follow-through, Proven ability to develop and maintain productive relationships with business partners and other leaders, Set and exceed personal and company goals while delivering amazing customer service to store employees every day, Educate and assist salespeople on tools, processes and systems that will enhance our customersâ experience as well as increase sales, Use your technology and training know-how to meet service and sales goals, Fresh graduates & those with call centre or from service /sales industry are encouraged to apply, Ability to multitask, strong team player and yet able to work independently, Possess good interpersonal skills, high energy, confident and courteousWilling to work on shift, staggered hours, weekends and public holidays, Strong command of spoken and written English, Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage, Should be web savvy and have strong PC skills, To ensure expressions of dissatisfaction handled in accordance with the Financial Conduct Authority timescales, Deal with complaints taking into account any risks of the Banks' reputation, Provide excellent customer service on behalf of Barclaycard, Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business, Provide high quality responses to all complex referrals to customers, Provide constructive feedback to other business areas, Arrange and participate in regular face to face meetings with the client, Ensuring that client requests are responded to in an accurate and timely manner, meeting and or exceeding service level expectations, Providing accurate, timely and informative client communications for incidents and escalations, Proactively communicate and report on major client impacting changes and product deployments ( e.g. Avoiding mistakes helps increase the usefulness of your resume. Relationship Manager Resume Sample. Developed current workflow process for lead generation, which has led to new revenue generation of $250K in service level agreements. Managed the borrower's relationship throughout the entire delinquency resolution process, including any home retention and non-foreclosure liquidation. Writing a great Relationship Manager resume is an important step in your job search journey. Experience in the gaming industry is a plus, Exceptional analytics skills and experience working in a metrics driven environment, Self-motivated go-getter who is driven to achieve results creatively, Genuine interest in social, gaming, analytics, and advertising a must, Ability to manage multiple projects at the same time in a fast-paced environment, Proven ability to provide quality customer/adviser service, Superannuation and Investment knowledge(preferably working towards RG 146), Experience in workflow and complex case management with administrative skills, Ability to work in a fast paced team environment where targets need to be reached and deadlines met, Proven ability to develop effective working relationships both internally and externally, 5 years of experience working as a Customer Relationship Manager, Prior experience working in a financial institution, preferably in online banking, or for a financial services provider, preferably providing online banking solutions, Superior knowledge of company products and services, Superior communication and customer interaction skills, including the ability to deliver presentations, Able to fluently interact and communicate with all levels of customer and internal staff, management and executives, Able to provide guidance to aid in the resolution of customer issues, Day-to-day account management responsibility for allocated Zurich International Corporate Solutions (ZICS) customers, Acting as our ZICS customers primary point of contact and coordinating customer responses, liaising with other team members and departments as appropriate, Attending implementation meetings & other client meetings as necessary, Seeking pro-actively to broaden existing customer/broker relationships to achieve tri-partite relationships, Working with Client Services to ensure client satisfaction, retention and growth, Overseeing & coordinating customer literature production for allocated customers liaising with ZICS nominated Marketing Coordinator, the Sales Team, the Agency & Compliance as appropriate, Participating in the completion of tender requests, Supporting the Sales Teams in acquiring new customers, Giving feedback to the wider Zurich team, customer requirements & ZICS development needs, Maintaining a log of all customer complaints received (both those received directly and via the Support Centre) and up-to-date customer summaries, Acting as the Life Relationship Leader for Corporate Life & Pensions (CLP) on selected account, University degree in business administration, economics, management or engineering (bachelor or equivalent), Minimum of 5 years of insurance experience in a commercial role, including 3 years in a relevant position with proven success record, Fluent in German and English (both mandatory), both written and spoken, French any other language is an asset, Familiarity with customer needs and those of their advisers, Good interpersonal skills and the confidence to deal with customers and external suppliers on a pro-active basis, Good presentation, influencing and negotiation skills, Problem solving attitude, demonstrates initiative, Committed team player with enthusiasm and drive, Maintains, extends, and shares knowledge of Nursing Solutions LWW products by attending and engaging fully in any available formal or informal training sessions, Ensures optimal on-boarding of new customers by coordinating set up between customer service and customer to verify product configuration meets customerâs expectations, providing welcome kit and marketing collateral; providing training (e.g., in-person, live meeting, on-line, brain sharks) and coordinating technology integration with technology teams as appropriate, Drives increased rates of current customer usage and renewal of Nursing Solutions LWW products by managing customer analytics including regular customer usage tracking, reporting, and analysis using Omniture and creating and presenting a monthly report to management on key metrics, Support sales growth from new and existing customers by participating in targeted, scheduled lead generation campaigns as directed by Sales Manager.